Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report Al Gore

ISBN: 9780788128585

Published: June 1st 1995

Paperback

35 pages


Description

Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report  by  Al Gore

Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report by Al Gore
June 1st 1995 | Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 35 pages | ISBN: 9780788128585 | 4.70 Mb

Summarizes best practices in industry that may be applicable to government. Organized around major themes leadership, information management, planning, human resources, management of processes results, and customer focus and satisfaction. AMoreSummarizes best practices in industry that may be applicable to government. Organized around major themes — leadership, information management, planning, human resources, management of processes results, and customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customers needs into the organizations management, technology and human resource systems.



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