The Customer Centered Enterprise How Ibm And Other World Class Companies Achieve Extraordinary Results By Putting Customers First Harvey Thompson

ISBN: 9780071371407

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ebook

288 pages


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The Customer Centered Enterprise How Ibm And Other World Class Companies Achieve Extraordinary Results By Putting Customers First  by  Harvey Thompson

The Customer Centered Enterprise How Ibm And Other World Class Companies Achieve Extraordinary Results By Putting Customers First by Harvey Thompson
| ebook | PDF, EPUB, FB2, DjVu, audiobook, mp3, ZIP | 288 pages | ISBN: 9780071371407 | 7.44 Mb

The Customer-Centered Enterprise is the only in-depth exploration of IBMs battle-tested Customer Value Management program--the revolutionary concept that makes the customers viewpoint paramount in every corporate process and management decision.



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